The Role
Operations Supervisor - off-street parking - Full-time – Limerick
Do you have great customer service? Are you a passionate team leader with supervisor experience? Are you keen to deliver great service to the community?
If you answered yes, we would love to hear from you!
An exciting new opening has arisen for an Operations Supervisor within the parking team in Limerick. A friendly, organised person would be well suited to help with the smooth running of operations. You will be responsible for reporting parking violations, vehicle maintenance of the fleet, maintaining and improving over all performance and development of the existing team.
Can you deliver an excellent customer experience by being a role model for best practice and supporting team members to deliver high levels of service?
Your day to day duties will include:
· Managing the activity of the off-site mobile patrol team and Parking Attendants while motivating and leading the team
· Reporting and rostering
· Parking enforcement/ Traffic Management
· Working with Management to deliver best practice and uniform service to Customers and Clients
· Drive corrective action where service levels are not being met
· Monitor KPI targets across all operations and maintain standards of performance
· Ensure ongoing informal feedback is gathered from customers
· Responsibility for your team, including recruitment, retention, training, performance evaluation and continued development
Is this role for me?
First and foremost, recruiting talented people that align well with the company values is of the utmost importance. As an off-street Team Leader, you will be responsible for driving and developing the team.
There are some specific skills and experience the right candidate will have:
· Experience of leading or managing a team within a busy environment
· Microsoft Office Proficient
· A passion for providing great customer service
· Attention to detail with strong leadership skills
· Self-motivated and able to work on own initiative as part of a team
· Experience of Client interaction and delivering to their requirements and SLA’s
· Experience working within the Parking Industry would be very beneficial but not essential
· Full manual EU driving license is essential
So, could this be the right role for you?
If you have experience in a senior role or a supervisory position and enjoy dealing with challenges, then we would love to hear from you.