Location
Wigan
Department
Parking
Salary Details: £
£18,574

The Role

We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Customer Service Agent, you will provide professional and helpful responses to customers whilst maintaining the highest service standards. 

What you’ll do
Take inbound telephone calls
Respond to email enquiries
Monitor our Live Chat facility 
Answer a range of customer enquiries about Parking Notices, permits, and bookings 
Ensure the accuracy of information provided is paramount
Certify accuracy and a high attention to detail

What you’ll bring
Excellent customer services skills
Effective listening to build rapport with our customers 
Be able to respond to enquiries in a professional manner
Excellent written and verbal communication skills
Ability to absorb new information 
Ability to multitask and adapt 
Able to work with minimum supervision

Experience of working in the parking industry is desirable but not essential
Full accredited training will be provided to all successful candidates

What we’ll offer you
£18,574 per annum
40 hours per week (Monday to Friday between 8:00–20:00 and Saturday 8:00–14:00) 
20 days Holiday plus 8 Bank Holidays
Employee of the month award scheme
Pension Scheme
Employee Discount
Training and Development

Other jobs like this

    Location
    Wigan
    Department
    Parking
    Salary Details: £
    £18,574
    Location
    South East England
    Department
    Parking
    Salary Details: £
    £17,375.50 per annum
    Location
    Harrow
    Department
    Parking
    Salary Details: £
    £8.91 per hour