Location
Streatham
Department
Parking
Salary Details: £
£27,600 per annum

The Role

We are recruiting for a Night Team Supervisor to assist the management team in overseeing a team of Night Civil Enforcement Officers. 
Responsibility for daily briefings to all officers prior to deployment, ensuring they are fully aware of up to date client and management instructions and the conditions out on street.  
 
What you'll do:
you will spend most of the time on street managing and supporting the Night Team.
Ensure all requirements and instructions from the client are met through all aspects of the Enforcement contract including local Key Performance Indicators, ensuring quality standards and contractual requirements are maintained.
Ensure the correct number of night Civil Enforcement Officers are deployed
To manage, review, monitor, supervise and direct staff according to contractual requirements including Key Performance Indicators.
Ensure suspensions are undertaken and managed effectively.
To “cascade” information to all members of staff and maintain good communications throughout the contract
Prepare reports as required by management
Keep up to date of legislative and other changes that may affect the operation of this contract.
 
What you'll bring:
Familiarity with the Traffic Management Act (TMA 2004).
At least one year’s experience of working in a supervisory capacity serving customers and clients.
Experience of managing conflict and dealing with disputes with both customers and colleagues.
Experience of working within a team environment. 
Experience of effective performance management.
Ability to organise, manage and motivate large numbers of colleagues.
Ability to develop and maintain effective working relationships at all levels, both internally and externally.
Excellent negotiation and influencing skills to reconcile differences in opinion in order to reach effective solutions.
Ability to use Microsoft Word, Excel and Power Point.
Excellent analytical skills and ability to prepare reports 
 
What we'll offer you:
£27,600 per annum plus additional night allowance of £15.00 per night
42.5 hours per week
Training and Development
Pension
Employee discount scheme


 

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