Location
Scotland
Department
Parking
Salary Details: £
£18,574 per annum

The Role

We are looking for eager individuals to join our new processing and administration team in Dingwall. As this is a new team the successful candidate will be part of our Processing Centre from day one and play a role in its growth over the next 12 months and beyond. 

What you’ll do
Review CCTV images of cars parked in contravention of local site rules
Validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists
Undertake check-ups of vehicle ownership through the DVLA
Create and post statutory notification letters to members of the public
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder
Scan of inbound post/correspondence from members of the public
Interpret enabling legislation and codes of practice 
Be the first line for the management of complaints
Ensure process to apply Discounts and Exemptions are operating correctly 
Monitor payment status of Penalty Charge Notices
Complete Payment Management activities such as Refunds, Transaction Reversals and Redress Payments
Utilise software programs such as Parkway and FGL

What you’ll bring
Excellent documentation skills
Ability to work in an administrative setting 
Keen eye for detail
Excellent written and verbal communication skills
Ability to learn new subjects and absorb new information 
Eager to acquire new knowledge of computer systems
Ability to multitask and adapt to change with minimum supervision

Experience of working in the parking industry is desirable but by no means essential. 
Full accredited training will be provided to all successful candidates.

What we’ll offer you
£18,574 per annum
40 hours per week (Monday-Friday on a rotating basis of 08:00-17:00 and 09:00-18:00)
20 days annual leave per annum with 8 Bank Holidays
Pension scheme
Employee of the month award scheme
Employee discount
Training and Development 

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