£9.00 per hour, 10 hours a week

The Role

We are looking for a Terminal Support worker to become part of the onsite APCOA team at Southampton Airport, to ensure an excellent level of service is provided across all areas of terminal operations on a foxed contract. The role will entail supporting the Airport Terminal Manager in acting as a focal point for all passengers and ensuring effective communications both within the operation and with outside parties.

What you’ll do:
Assist the terminal duty teams with the smooth operation of both Departing and Arriving process
Support in flow controlling during busy periods as requested by the Terminal Duty team
Report any customer feedback to the Terminal team to ensure high levels of service are maintained
Provide departing and arriving passengers with assistance inc – baggage reclaim, wheelchair assistance, way finding, onward travel information, duty free collection etc
Reporting to Airport Terminal Duty Team

What you’ll bring:
Proven Customer Service experience and excellent customer service skills
Excellent inter personal skills with the ability to build relationships at all levels
5 years employment record, airside pass will be necessary – exception for COVID-19 redundancy
Be able to prioritise and multi task
Excellent oral and written communicator
Ability to remain calm in difficult demanding
Proven Customer Service experience and excellent customer service skills
Approachable and able to foster team spirit
Self-motivated, pro-active nature

What we’ll offer:
10 hours per week for 23 weeks
Hourly rate of £9.00
Fixed term contract from 1st July to 31st October 2021
Weekend role initially but could expand into the working week as passengers’ numbers increase
Pension Scheme
Employee Discount Scheme
Training and Development

Other requirements:
Must be a permanent resident of UK
Will be required to pass GSAT exam
Will be required to complete a DBS check
Must be able to provide verifiable references

What you’ll do

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