The Role
Operations Support Manager - Dublin West
Are you an experienced operations leader with apassion for delivering exceptional service?
Do you have a proven track record in managingteams, driving performance, and fostering strong client relationships? If so,we have the perfect opportunity for you!
We are looking for a driven and energetic Operations Support Manager to join our team at Liffey Valley Car Park!
About Us:
APCOA PARKING is a leading provider of parking management services, withoperations in 12 European countries. We manage over 1.5 million parking spacesacross 9,500+ locations in Europe, supported by 5,500 employees.
What You’ll Be Doing:
- Oversee daily operations, collaborate with the Car Park Manager and Client to meet KPIs, exceed targets, and deliver top-notch service.
- Motivate and support your team to provide excellent customer service while managing schedules and performance.
- Build strong client relationships, ensure KPIs are met, and provide regular reports.
- Step into the Car Park Manager role if needed, ensuring smooth site operations.
- Ensure adherence to safety protocols and perform regular safety checks.
- Oversee IT systems to ensure proper functioning, and ensure all data is handled per GDPR and company policies.
- Ensure suppliers meet agreed KPIs.
What You’ll Bring:
- 3+ years of experience in client relationships and operational reporting.
- Proven experience in staff management in customer-focused environment.
- Strong communication and interpersonal skills.
- Excellent attention to detail, planning and strong organisational skills.
What We Offer:
- Competitive Salary: €40k per annum
- Additional Benefits: Pension scheme, 20 days holiday and death in service benefit.
- Work-Life Balance: 40-hour work week with opportunities for professional growth and development.
If you're ready to take on a dynamic role whereyour leadership and operational skills can shine, apply today and join oursuccess story. We look forward to receiving your application!