Performance Development Manager - Up to £50K - Central London
APCOA are looking for a strategic and results-driven Performance Development Manager to enhance operational efficiency and contract performance in Central London. This role is ideal for a proactive leader with a strong commercial mindset, capable of driving performance, implementing change, and ensuring service excellence.
As a Performance Development Manager, you will be responsible for optimising contract performance and implementing improvement initiatives. You will ensure that both new and existing staff are equipped with the tools and support they need to perform.
Key Responsibilities
- Optimise contract performance through monitoring KPIs and identifying opportunities for continuous improvement.
- Enhance operational efficiency by implementing strategies to improve service delivery.
- Establish high performance standards to ensure teams meet and exceed expectations.
- Analyse and report on key metrics to assess trends, measure success, and introduce targeted performance enhancements.
- Uphold contract requirements while streamlining processes for greater effectiveness.
- Lead audits, investigations, and service reviews to proactively address underperformance and implement corrective actions
- Collaborate with stakeholders and work with local authorities, clients, and internal teams to deliver best service.
Are you the Right Fit?
• Proven experience in operational performance management, contract delivery and service optimisation.
• Strategic mindset and able to identify areas for improvement and implement effective solutions accordingly.
• Strong analytical and commercial acumen, capable of leveraging data to drive decision-making.
• Exceptional leadership and stakeholder management skills
• Experience in parking or transport-related industries is beneficial but not required.
What We Offer
We offer a competitive package designed to reward your hard work and commitment.
• Competitive salary up to £50,000 per annum
• 25 days’ annual leave + 8 bank holidays
• Comprehensive pension plan
• Private healthcare
• Employee discount schemes
• Ongoing training and professional development opportunities
If you’re looking for a rewarding challenge that blends performance management and development in a supportive, innovative environment, we want to hear from you! Apply now to be part of a team committed to excellence in service and sustainability!