Customer Service Agent - Uxbridge - Full Time; 40 Hours per week - £24,000 per annum
- Hours Mon- Fri 8.30 to 17.30
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Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Do you have great communication and admin skills?
We are looking for a Customer Service Agent to provide a high standard of service to our On-Street/ Hillingdon environmental contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
- Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met.
- Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
- Ensure that your workload is prioritised.
- Handle telephone calls professionally and in line with the laid down expected Service Level
- To represent the company and ensure company standards and quality are always maintained
What will you bring?:
- The knack to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential material.
What is on offer to you? :
40 hours per week
£24,000 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of the recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.