£30,000 per annum

The Role

The Service Desk Analyst will be responsible for providing a timely, customer focussed, efficient 1st and 2nd Line IT support for APCOA operations.
What you'll do
First and second line support for all IT enquiries including bespoke SQL applications and Head Office IT systems
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff and external client via telephone and email
Maintaining an Asset Database and track changes
Troubleshoot basic network issues such as ADSL broadband issues
Log all calls in the Service Desk

What you'll bring
Knowledge of the ITIL methodology, change management processes and risk management processes
Knowledge of Microsoft server environment
Knowledge of Citrix environment
Knowledge and understanding of PC hardware set up and configuration
What we'll offer you
40 hours per week
£30,000 per annum
25 days holiday plus 8 Bank holidays
Training and development
Employee Discount Scheme

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