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Taxi Rank Agent

Salary Details: £
18564 per annum
About The Role

As a Taxi Rank Assistant, you will be responsible for the processing of passengers, establishing their destinations and ensuring that there are sufficient taxis to meet passenger demand.


What you’ll do
Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
Be responsible for checks on the rank, reporting any anomalies
Be proactive and security conscious reporting any unattended packages/parcels
Report to your line manager any element of the service that might compromise the level of service we wish to achieve as well as any irregularities
Effectively deal with customer problems on site where possible or to refer clients to the appropriate level of management within APCOA, ensuring a consistently high level of customer care
What you'll bring
A reliable and responsible attitude to work, including the ability to be proactive
Excellent communication skills
Good customer service skills
What we’ll offer you
£17,100.72 per annum
42 hours per week (12 hour shifts days and nights, working four on four off)
Training and Development