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Customer Service Agent

Salary Details: £
26,772 per annum
About The Role
We are looking for highly customer focussed individuals to join our brand new team in Southwark.
What you’ll do
As a Customer Service Agent you will be dealing with enquiries over the telephone and in writing, being able to interrogate records and give accurate information is paramount to this role. You will undertake administrative tasks and ensure that all KPI’s and SLA’s are met. As this is a front-line service, you should also have excellent customer services skills and be able to deal with irate customers in a calm, tactful, diplomatic and logical manner.

Experience of working in a Customer Service environment is derisible but not essential as full accredited training will be provided to all successful candidates.

You should possess excellent problem solving skills
Be able to manage and motivate yourself to deliver an excellent level of service
Be self-motivated and proactive with a Key attention to detail

What we’ll offer you
£26, 772 per annum
40 hours per week
5.6 weeks annual leave per annum rising to 6.6 week with long service
Employee of the month award scheme
Award winning training