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Car Park Customer Care Assistant

Location:
Birmingham
Department:
Parking
Salary Details: £
10,673 per annum
About The Role
To resolve customer’s concerns, patrol the car park, deter crime and implement traffic control measures. At the same time maintaining the agreed standards of site cleanliness, safety, whilst delivering continuous improvement in all these areas
What you’ll do
Meet and exceed were ever possible the safety, security and service of the car park customers, our client and the property.
Ensure a consistently high level of customer service, to effectively resolve customers problems on site where ever possible
Report to the BWP Supervisor any element of the car park operations that does not meet the company’s prescribed standards of service
Carry out first line maintenance of payment machines, and other company equipment
Ensure that the car park revenue is safeguarded at all times in line with company procedures.
Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, inline with APCOA SOP’s
Ensure that foot patrols are carried out at all times in accordance with the sites prescribed standard KPI’s
Deliver the highest level of personal behaviour at all times, in line with the companies standards
Maintain the cleaning of the car park including litter picking, graffiti removal and cleaning of all public areas as required by the current cleaning schedule using the appropriate cleaning materials
Assist the area management team with tasks or problems within the car parks as requested, support members of the team and attend regular team meetings

What You'll Bring
Excellent customer service skills
Basic computer skills
Knowledge of health and safety requirements
A reliable and responsible attitude to work, including ability to be proactive


What we’ll offer you
25 hours per week- Friday 16:00 - 01:00, Saturday 17:00 - 01:00 Sunday 17:00 01:00
£10,673 per annum- (£8.21 per hour)
Uniform and PPE will be provided
Training and Development
Pension
Employee Discount Scheme