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Civil Enforcement Officer- Part Time

Location:
Walsall
Department:
Parking
Salary Details: £
12118.08 per annum
About The Role
To enforce all on-street permitted parking regulations in all controlled zones, in accordance with the Traffic Management Act 2004
What you’ll do
To issue Penalty Charge Notices (PCN’s) to vehicles found to be in contravention of the parking regulations
To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure
To attend when necessary adjudication hearings to give supporting information in connection with contested PCN’s
Log your position manually in your Hand-Held Computer Terminal (HHCT)
To ensure correct pocket book procedure is followed
Represent the Company and the Council by promoting good public relations, providing advice and information concerning parking related matters, to members of the public whenever asked, in a courteous and considerate manner
To use your radio and HHCT equipment in a proper manner in accordance with procedures and safeguard same from damage and misuse
To ensure beat patterns, if used, are followed as instructed by your Supervisor/Manager
To ensure any difficulties or problems occurring during the course of a normal working day are reported to your Senior CEO/Supervisor and to log all such reports in your pocket book and if necessary Incident Report Patrol and enforce parking regulations at nominated local authority Car Parks
As required assist in cash collection from car park machines
To report for duty on time, wearing full uniform and be well groomed and of smart appearance
As requested drive company vehicles on business in accordance with policy and procedure.
 
What You'll Bring
have excellent customer service skills
be willing to work outside in all weather conditions
have strong communication skills with good written and spoken English, clear and legible handwriting plus good arithmetic skills
have experience of working with the general public
have evidence of working as part of a team as well as the ability to work away from a base location and manage their own work during the day
be of smart appearance, well-groomed with no offensive tattoos or facial piercings that would cause distress
be physically fit with the ability to patrol some distance
be flexible to cover shifts

A valid and current driving licence is essential for this role - please indicate in your cover letter or CV that you hold this.
Previous experience within a customer service environment is desirable but not essential.
This role would require the applicant to have a flexible working approach as on occasions you will need to be available for early starts and late finishes.
What we’ll offer you
24 hours per week - 3 out of 7 days ( Mon-Sun)
Salary: £12118.08 per annum- £9.71  per hour
20 days annual leave plus 8 bank holidays (pro ratered)
Pension scheme
Uniform provided
Employee of the Month Award scheme
Discount scheme
Recognition for loyal workers scheme
Training & development