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Taxi Dispatch Assistant

Salary Details: £
17,472.00 per annum
About The Role
We are looking for an enthusiastic individual to join our growing taxi operation at Aberdeen International Airport. As Taxi Dispatch Assistant you will work as part of the on-site Airport Taxi team. You will be responsible for overseeing the movements of 120 dedicated Airport Fleet Taxis. This will include taking bookings via telephone, email and from walk up customers. You will use our bespoke taxi dispatch system to communicate with drivers and inform them of flight arrivals and general information concerning Airport operations. You will dispatch return bookings to vehicles in a way that ensures they arrive in a timely manner. You will work closely with the forecourt coordinator, the Taxi Manager and the wider APCOA Aberdeen Airport team.
What you’ll do
Answer the phones in a timely manner and process all customer bookings correctly
Process all customer bookings via email correctly
Ensure all account details are entered correctly for corporate accounts and that driver prices have been entered correctly on the system
Meet and greet any walk up customers
Promote our return service with every customer you make contact with
Ensure all drivers are connected to the tracking system so that their availability is known to the team in relation to customer demand
Ensure there are sufficient taxis to meet passenger demand by alerting drivers to arriving flights and issuing accurate information
Ensure that every driver adheres to the dress code as set out in the Drivers Operating Standards document
Report to your line manager any element of the service that might compromise the level of service we wish to achieve as well as any irregularities
Ensure that every driver politely greets their passenger, displays good customer service and works within the Operating Standards
Carry out badge and Licence checks on the rank and within the admin portal and report any anomalies
Ensure all procedures are fully complied with
Regulate the entry and exit of vehicles to and from the taxi rank and associated feeder ranks
Be a visible presence within the pre booking office, providing a visible point of contact for passengers and drivers
Monitor the appearance of the pre booking office and working areas, taking action to ensure that company standards are achieved and maintained
Develop and maintain positive working relationships with key stakeholders and drivers
Provide a warm and friendly welcome, ensuring our customers are treated as guests
Recognise where customers might have additional assistance and ensure it is provided, for example passengers with reduced mobility or who are wearing hidden disability lanyards, ensure there is a taxi available for them• Provide accurate information in relation to all modes of onward transport, in particular taxi journey times, fares and distances
What You'll Bring:
I T Literate
Good customer service skills
Evidence of ability to communicate and interact with the public
Experience in delivering high standards of customer care
Smart and Professional
Able to work under pressure
Excellent communication skills.
Experience in role related to transport/logistics
Customer service experience
Experience of outdoor working
What we’ll offer you
Full time 40 hours per week 5 of 7 days- To work a shift pattern 5/7, 8 hour shifts. Two shifts alternating 07:00-15:00 and 15:00-23:00.
£17,472.00 per annum
Training and Development