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Civil Enforcement Officer

Location:
Sandwell
Department:
Parking
Salary Details: £
20,553.00 per annum
About The Role
To represent the Local Authority in a professional manner and to enforce parking regulations in a courteous and even handed manner in the area patrolled.
What you’ll do
To enforce all on-street permitted parking regulations in all controlled zones, in accordance with the Traffic Management Act 2004
To issue Penalty Charge Notices (PCN’s) to vehicles found to be in contravention of the parking regulations
To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure
To attend when necessary adjudication hearings to give supporting information in connection with contested PCN’s
Log your position manually in your pocket book and in your HHCT
To ensure correct pocket book procedure is followed
To represent the Company and the Council by promoting good public relations, providing advice and information concerning parking related matters, to members of the public whenever asked, in a courteous and considerate manner
To use your radio and HHCT equipment in a proper manner in accordance with procedures and safeguard same from damage and misuse
To ensure copies of all PCN or Warning Notice tickets are printed and handed in with all necessary paperwork at the end of each shift or working day
To ensure beat patterns, if used, are followed as instructed by your Supervisor/Manager
To ensure any difficulties or problems occurring during the course of a normal working day are reported to your Senior CEO/Supervisor and to log all such reports in your pocket book and if necessary Incident Report
Patrol and enforce parking regulations at nominated local authority Car Parks.
Carry out first line maintenance on car park P&D machines (coin jams, ticket replenishment etc.), reporting more complicated faults for repair.
As required assist in cash collection from car park machines.
To report for duty on time, wearing full uniform and be well groomed and of smart appearance.
As requested drive company vehicles on business in accordance with policy and procedure.

What you'll bring
Customer service experience
Full UK driving license- Desirable
Strong communication skills
Literate with good written and spoken English
Ability to work both unsupervised and as part of a team
Smart appearance
The successful candidate must be happy to work outdoors
Previous parking experience highly desirable (Civil Enforcement Officers (Parking) (1950/01) )
What we’ll offer you
£ 20,553.00 per annum
42.5 hours per week, 5 days out of 7 (inc evenings and weekends)
Training and Development
Pension
Employee Discount scheme