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Area Manager

Location:
Bromley
Department:
Parking
Salary Details: £
40,000 per annum
About The Role
You’ll be working for our growing Commercial Parking Services Division, supporting and working with clients to whom we provide a range of car park management services.
 
As the Area Manager, you will recruit, lead, motivate and develop the Area team and through them manage and deliver an effective and efficient customer service-focused operation across the Area for your clients and customers. You’ll provide the focus, direction and leadership required to ensure that each contract meets and exceeds the expectations of our clients and the commercial expectation of each contract is realised. You’ll ensure that each contract develops and embraces new technologies and innovations to enhance the customer experience and continuously review the operating design for the optimum solution. At all times conducting yourself in a professional manner, with a keen eye on developing beneficial relationships with each client and key stakeholders to ensure that APCOA is well-placed to deliver and grow its service offerings.
What you’ll do
To act as the principle point of contact between the clients and APCOA - lead and contribute on the day-to-day management of the car park management services and other services provided to each client
Manage, motivate and lead the Area team whilst ensuring colleagues are trained and fully equipped to fulfil the dynamic demands of their role
Address any areas of underperformance within each contract and put in place corrective action plans to address these areas – including any KPI performance issues
Work with each client on new initiatives, enhancement programs and plan for future events and changes
Manage and be responsible for the development of commercial revenue growth across the Area
Engage and represent each client’s aims and aspirations, with internal colleagues and suppliers
Client reporting, which includes insight and analysis on performance and trends
Manage each contract’s P&L, from budget preparation, to budget delivery and addressing areas of underperformance
Work in partnership with each client and key stakeholders to provide innovative solutions with a focus on continuous improvement
What we’ll offer you
Experience in Area, Contract and Operation Management roles
Experience of working as a service provider to the public or private sectors
Proficient with P+L management, budgeting and forecasting
Ability to nurture and develop beneficial relationship with senior managers and stake holders
Are a self-starter and able to work under pressure, with a confident and resilient nature
Excellent leadership skills
Well-developed people management skills, with excellent communication and interpersonal skills
High levels of commercial acumen
A working knowledge of Contract and Employment Law and Health and Safety
IT literate with experience of using MS Office packages (Word, Excel, Outlook)