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Contract Manager- South Western Raillways

Location:
Woking
Department:
Parking
Salary Details: £
45,000 per annum
About The Role
You’ll be working for our growing Commercial Parking Services Division, supporting and working with our client, South Western Railways, to whom we provide a range of car park management services.
 
As the Contract Manger, you will lead, motivate and develop the Contract team and through them manage and deliver an effective and efficient customer service-focused operation. You’ll provide the focus, direction and leadership required to ensure that the contract meets and exceeds the expectations of our client. Going forward you’ll ensure that the contract develops and embraces new technologies and innovations to enhance the customer experience and continuously review the operating design for the optimum solution. At all times conducting yourself in a professional manner, with a keen eye on developing beneficial relationships with the client and key stakeholders to ensure that APCOA is well-placed to deliver and grow its service offering
What you’ll do
To act as the principle point of contact between the South Western Railways and APCOA - lead and contribute on the day-to-day management of the car park management service
Manage, motivate and lead the Contract team whilst ensuring colleagues are trained and fully equipped to fulfil the dynamic demands of their role
Address any areas of underperformance within the contract and put in place corrective action plans to address these areas – including any KPI performance issues
Work with South Western Railways on new initiatives, enhancement programs and plan for future events and changes
Manage and be responsible for the development of commercial revenue growth
Engage and represent the client’s aims and aspirations, with internal colleagues and suppliers
Seek out innovation, technology and best practice within the APCOA Group, the industry and from wider afield and relate this to the client’s aims and vision
Client reporting, which includes insight and analysis on performance and trends
Manage the contract’s P&L, from budget preparation, to budget delivery and addressing areas of underperformance
Work in partnership with South Western Railways and key stakeholders to provide innovative solutions with a focus on continuous improvement
 
What You'll Bring
This is an excellent opportunity to join a dynamic and growing organisation. As a successful Contract Manager, seeking a fresh and rewarding new challenge you will have:
Experience in Contract Management roles
Experience of working as a service provider to the public or private sectors
Ability to nurture and develop beneficial relationship with directors, senior managers and key stake holders
Are a self-starter and able to work under pressure, with a confident and resilient nature
Excellent leadership skills
Well-developed people management skills, with excellent communication and interpersonal abilities
Proficient budget management experience and accountability
High levels of commercial acumen
A working knowledge of Contract and Employment Law and Health and Safety
IT literate with experience of using MS Office packages (Word, Excel, Outlook)
What we’ll offer you
£45,000 per annum
40 hours per week
5.6 weeks holidays per year
Training and Development
Group Pension - Employee Benefits / Discount scheme