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Control Centre Operative

Location:
Sheffield
Department:
Parking
Salary Details: £
8.21 per hour
About The Role
As a Control Centre Operative you will provide a professional and courteous service to customers, the client and other users via the intercom system based in our Sheffield control centre, through which, a remote support service is provided to several national car parks. You will also be expected to maintain the local car park & equipment to the required standards of customer service, safety & security.
What you’ll do
Provide a professional and courteous service to customers at all remote sites feeding into the Sheffield control centre
Handle calls in a consistently polite, professional and efficient manner
Respond to customer queries and escalate to the appropriate individuals when necessary
Follow procedures and practices in regard to equipment failures and escalate to the appropriate individuals when necessary
Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA
Ensure patrols are carried out in accordance with sites KPI’s & recorded
Ensure site is kept clean, tidy and hazard free at all times carrying out routine litter patrols
Report any element of car park service that might compromise our level of service
Ensure a consistently high level of customer care and early response to the help points
Assist with tasks within the car park as requested and support other members of the team

What you'll bring
An understanding of the significance of customer service and an adherence to high standards at all times
Experience of working within a customer service environment
A reliable and responsible attitude to work and proactive nature
A flexible approach to working hours
Driving Licence preferred
What we’ll offer you
£8.21 per hour
20 hours per week (Sat & Sun)
Training and Development
Pension
Employee discount scheme