Location
South East England
Department
Parking
Salary Details: £
£9.50 per hour

The Role

About the Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

We are currently recruiting for a Customer Service Agent to support the smooth operations and maintenance of our facility in Folkstone. You will provide a professional and courteous service to customers, the client and other users of the car park and to maintain the car park & equipment to the required standards, safety & security. 

What you’ll do 
Maintain the safety, security and service of the car park customers, the client and property
Carry out basic maintenance of payment machines and entry and exit barriers 
Ensure that patrols are carried out 
Ensure that the site is kept clean, tidy and hazard free via routine litter patrols 
Report to your line manager any irregularities on site or threats to the level of service 
Ensure a consistently high level of customer care and early response to the help points
Assist your line manager and colleagues with tasks or problems within the car park as requested, support members of the team and attend regular team meetings

What you’ll bring 
Experience of working within a customer service environment and good customer service skills
Willingness to perform cleaning duties as an integral part of the role 
A reliable and responsible attitude to work, including ability to be proactive
Good verbal and written communication skills 
Confident, articulate, and helpful disposition
Full UK driving licence is required

What we’ll offer you 

20 hours per week
£9.50 hourly rate
28 days Holiday pro rata (including Bank Holidays)
Training and Development 
Employee Discount 

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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